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Customer Care


In a world where the rhythm of life is more and more accelerated and our time is more valuable, the “Fun & Fast” service philosophy is born, which seeks that our clients continue to enjoy their Chery vehicle with fluidity and joy thanks to a service Fast and effective.

We achieve this thanks to the time invested in continually training the staff of our Official Services network, making available a wide network of workshops throughout the country, having the most advanced tools and innovating in our service. Always thinking of giving you the best possible care.

When buying a new vehicle you don’t just get comfortable seats, nice interiors, and fast-rolling wheels. On top of the purchase also comes a huge responsibility—nope, not just the monthly payment in case you got it from a loan—but also because of the maintenance it requires.
Auto manufacturers offer ranges of aftersales programs that could make their clients’ ownership experience a total convenience. Chery Auto Philippines already mastered the plan to ensure that customers have less to worry. Say hello to the ‘Chery Customer Care’ program.
We are the first-in-the-industry! Tiggo owners could keep their engines running and have their best performance guaranteed with Chery Car Care’s whopping 10-year or 1-million-kilometer engine warranty.
All vehicles purchased from Chery Auto Philippines come with a factory five-year / 150,000km (whichever comes first) general warranty.
The FREE PMS is not just an oil change service, but full preventive maintenance service: Replacement of oil, oil filter, air filter, fuel filter, brake fluid, transmission oil and complete checkup of engine, suspension, transmission etc., including computerized scanning of vehicle’s engine, transmission and electronics systems to assure that all systems are working properly.
Aside from the above, we value your precious time and we only require you to bring your vehicle for PMS 2 times a year or every 10,000 kms
We offer you the best after-sales service. Our advisers and technicians are the ones who know your vehicle the best, since they have the experience and are permanently trained under strict brand standards.
We also have special equipment and tools to keep your vehicle in perfect condition, guaranteeing excellent value for money. All this in order to guarantee a long and trouble-free life for your Chery.
Preventive maintenance is performed every 10,000 kilometers of travel or 6 months (whichever occurs first). In these services, all the vital functions of the car are checked, such as brakes, filters, fluid levels and other internal and external components of the car including the computer system.
The preventive maintenance service ensures the optimal performance of your vehicle, in addition to being an essential requirement in the Authorized Workshops of the Chery network to maintain Its warranty.
In all the interventions, original and guaranteed spare parts are always used, as well as the latest generation tools, developed by the brand exclusively for your vehicle. This service is carried out by first-rate professionals who continuously receive specific training in all the systems of your vehicle, so that in this way you can enjoy your Chery with complete confidence.


The company invested on its spare parts inventory while putting the adequacy of supplies on top of its priorities particularly of PMS parts, fast moving parts and collision panels in its depot. Utmost performance can only be achieved if all parts are perfectly matched to the requirements of the vehicle. Thus, Chery offers its genuine OEM parts.